Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website, creating an account, placing an order, or purchasing from us, you agree to be bound by these Terms.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. About Our Store

[STORE NAME] is an e-commerce business operating in Pakistan.

Business Address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Website: [WEBSITE URL]

In these Terms, "[STORE NAME]," "we," "us," and "our" refer to the business operating this website. "You" and "your" refer to the person accessing our website or purchasing our products.

2. Account Terms

You may be able to create an account to access certain features of our website.

When creating or using an account, you agree to:

  • Provide accurate and current information.

  • Keep your account information up to date.

  • Keep your login credentials confidential.

  • Be responsible for activity carried out through your account.

  • Notify us promptly if you believe your account has been accessed without authorization.

You must not create an account using false information, impersonate another person, or use another person's account without permission.

We reserve the right to suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Eligibility

You must be legally capable of entering into a binding agreement under applicable law to place an order with us.

If you are purchasing on behalf of a business or another person, you confirm that you have the authority to do so.

Where a customer is under the applicable legal age, purchases should be made with the involvement and authorization of a parent or legal guardian.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, photographs, colors, sizes, measurements, materials, and other product information displayed on our website are accurate.

However:

  • Colors may appear differently depending on your device or screen.

  • Product photographs may differ slightly from the actual product.

  • Measurements may have reasonable manufacturing variations.

  • Availability may change without notice.

  • Minor variations in fabric, texture, stitching, or finishing may occur.

We reserve the right to correct errors, update product information, and discontinue products at any time.

Nothing on our website should be interpreted as a guarantee that a product will always be available.

5. Pricing

All prices displayed on our website are in [PKR / CURRENCY], unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not normally affect an order that we have already accepted, except where a price was clearly displayed due to an obvious error or where otherwise permitted by applicable law.

Depending on the order, additional charges may apply, including:

  • Shipping or delivery charges

  • Applicable taxes

  • Duties or other charges, where relevant

Any applicable charges will be communicated during the ordering or checkout process where reasonably possible.

6. Payments

We may offer one or more payment methods, including:

  • Cash on Delivery

  • Bank transfer

  • Debit or credit card

  • Mobile or digital payment services

  • Other payment methods displayed at checkout

Payment must be completed using a valid and authorized payment method.

For online payments, your payment may be processed by a third-party payment provider. We do not generally have access to your complete payment-card information.

For Cash on Delivery orders, payment is due to the delivery provider at the time of delivery unless otherwise stated.

We reserve the right to decline or cancel an order where payment cannot be verified, appears fraudulent, or is otherwise unauthorized.

7. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After you place an order, we may send an order confirmation acknowledging that we received your order. This confirmation does not necessarily mean that your order has been accepted.

An order becomes accepted when we confirm that the order has been approved, processed, or dispatched, as applicable.

We reserve the right to refuse or cancel an order for reasonable reasons, including:

  • Product availability issues

  • Pricing or listing errors

  • Suspected fraud or unauthorized activity

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Duplicate or unusually large orders

  • Technical errors

  • Violation of these Terms

  • Other circumstances where fulfillment is not reasonably possible

If we cancel an order that you have already paid for, we will make reasonable arrangements to refund the amount paid, subject to applicable payment-provider procedures.

8. Shipping and Delivery

We deliver to locations within [DELIVERY AREAS / CITIES / PAKISTAN], subject to availability and courier coverage.

Estimated delivery times are:

Processing time: [PROCESSING TIME]
Estimated delivery: [BUSINESS DAYS] business days

Delivery estimates are provided in good faith and are not guaranteed unless expressly stated otherwise.

Delivery may be delayed due to circumstances outside our reasonable control, including:

  • Courier delays

  • Weather or natural events

  • Public holidays

  • Strikes or disruptions

  • Incorrect or incomplete delivery information

  • Security restrictions

  • Unexpected operational issues

  • Events beyond our reasonable control

You are responsible for providing an accurate name, address, phone number, and other information required for delivery.

If a delivery cannot be completed because the customer provides incorrect information, refuses delivery, is unavailable after reasonable delivery attempts, or otherwise prevents delivery, additional delivery charges or cancellation may apply where permitted by law.

9. Risk and Delivery

We will take reasonable steps to ensure that orders are properly packaged and handed to the relevant delivery provider.

Once an order has been delivered to the address provided by you, responsibility for the products may pass to you, subject to applicable law and any rights you may have under our returns policy.

If your package arrives damaged, opened, or appears to have been tampered with, please contact us as soon as possible at [EMAIL ADDRESS] and provide relevant photographs or other evidence where available.

10. Returns, Exchanges, and Refunds

Our returns, exchanges, and refund procedures are described in our [RETURN POLICY / RETURNS & REFUNDS POLICY].

Unless otherwise stated, products may be eligible for return or exchange only when the requirements of our applicable policy are satisfied.

Depending on the product and circumstances, requirements may include:

  • The return request being made within [RETURN WINDOW] days of delivery.

  • The product being unused, unworn, and in its original condition.

  • Original tags, packaging, and accessories being retained.

  • Proof of purchase being provided.

  • The product not being excluded from returns under our policy.

Certain products may be non-returnable for hygiene, customization, clearance, or other legitimate reasons, where permitted by applicable law and disclosed to customers.

Approved refunds will generally be processed through the original payment method where reasonably possible. Cash-on-delivery refunds may be handled through an alternative method agreed upon with the customer.

Refund processing times may depend on the payment provider or financial institution.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights available under applicable Pakistani law.

11. Exchanges

Where exchanges are offered, they are subject to product availability and our applicable exchange policy.

If the requested replacement product, size, or color is unavailable, we may offer an alternative resolution in accordance with our return and refund policy.

Customers may be responsible for return or reshipping costs in circumstances specified in our policy, except where applicable law requires otherwise.

12. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful purpose.

  • To commit or facilitate fraud.

  • To impersonate another person or business.

  • To provide false or misleading information.

  • To interfere with the operation or security of our website.

  • To attempt unauthorized access to our systems or accounts.

  • To introduce viruses, malicious code, or harmful software.

  • To scrape, copy, reproduce, or exploit website content without permission.

  • To place fraudulent, abusive, or deliberately misleading orders.

  • To use automated systems to access our website in a manner that disrupts our services.

  • To infringe our intellectual-property rights or the rights of others.

  • To resell our products without our authorization where such authorization is required.

  • To engage in conduct that could damage our reputation, customers, employees, or business.

We reserve the right to restrict or terminate access to our website where we reasonably believe that prohibited activity has occurred.

13. Intellectual Property

All content on our website, including where applicable:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Text

  • Designs

  • Videos

  • Website layouts

  • Product descriptions

  • Other original materials

is owned by or licensed to [STORE NAME] and is protected by applicable intellectual-property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, copy, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

14. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to us, you represent that:

  • You have the right to submit the content.

  • The content is not unlawful or misleading.

  • The content does not infringe another person's rights.

  • The content does not contain malicious code or harmful material.

By submitting content, you grant [STORE NAME] a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably believe violates these Terms or is unlawful, abusive, misleading, offensive, or otherwise inappropriate.

15. Third-Party Services and Links

Our website may use third-party services such as payment processors, courier companies, analytics providers, advertising platforms, social-media services, and technology providers.

Third-party services are generally governed by their own terms and policies. We are not responsible for the independent actions, policies, availability, or security practices of third-party services to the extent permitted by applicable law.

Our website may also contain links to third-party websites. These links are provided for convenience, and we do not necessarily endorse or control the content or practices of those websites.

16. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption

  • Free from errors

  • Free from viruses or other harmful components

  • Compatible with every device or browser

  • Accurate or complete at all times

We may temporarily suspend, modify, or discontinue parts of our website for maintenance, security, upgrades, or other operational reasons.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not make warranties beyond those expressly provided by us or those that cannot lawfully be excluded.

Nothing in these Terms is intended to exclude any statutory consumer guarantee, warranty, or protection that cannot legally be excluded or limited.

18. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] and its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or products.

This may include, where legally permitted, loss of profits, loss of business, loss of data, or other indirect losses.

Our liability in relation to a specific product or order will, to the extent permitted by law, generally be limited to the amount you paid for the relevant product or order.

However, nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable Pakistani law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, representatives, and service providers from claims, losses, liabilities, and reasonable expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of our website.

  • Your misuse of our products or services.

  • Your infringement of another person's rights.

  • Information or content you submit that violates these Terms or applicable law.

This provision does not apply to the extent that the relevant loss was caused by our own unlawful conduct or negligence where liability cannot legally be excluded.

20. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, government restrictions, civil unrest, war, strikes, transportation disruptions, telecommunications failures, power outages, cyber incidents, courier disruptions, or other events that could not reasonably have been prevented or controlled.

Where such an event occurs, we will make reasonable efforts to minimize disruption and resume our services as soon as reasonably possible.

21. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable legal requirements.

The updated version will be posted on our website with a revised "Last Updated" date.

Your continued use of our website after updated Terms are posted may constitute acceptance of the revised Terms to the extent permitted by applicable law.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where possible.

The remaining provisions will continue to apply.

24. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Subject to any mandatory consumer rights or other applicable legal requirements, disputes arising out of or relating to these Terms, our website, or your purchases from [STORE NAME] shall be subject to the jurisdiction of the competent courts of [CITY], Pakistan.

Nothing in this section prevents a consumer from exercising any mandatory legal right or remedy available under applicable Pakistani law.

25. Contact Us

If you have questions about these Terms, an order, a product, or our services, please contact us:

[STORE NAME]
Business Address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Website: [WEBSITE URL]

We will make reasonable efforts to respond to customer inquiries and resolve issues fairly and promptly.

Thank you for shopping with [STORE NAME].